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Faqs

  • Why is Phoenix Tapware the best choice for Kitchen and Bathroom products?

    Phoenix Tapware has been manufacturing and supplying the Australian market with Bathroom and Kitchen products for more than two decades. Our products are sold throughout Australia and are available through leading bathroom retailers. We have a diverse collection of mixers, three piece tap sets, showers and accessories to suit various design and budget requirements. Our products are covered by a comprehensive warranty, so you can have full confidence and peace of mind when purchasing a Phoenix product.

  • What does WELS mean?

    WELS stands for ‘Water Efficiency Labelling and Standards’. It is an Australian government initiative which enforces mandatory labelling for all tapware and shower products sold in Australia, to indicate their water efficiency. The higher the WELS star rating on a product, the more water efficient the product is. Please refer to http://www.waterrating.gov.au or phone 1800 803 772.

  • Do Phoenix taps comply with WELS?

    Yes, all Phoenix tapware and shower products meet stringent Australian Standards and comply with the Australian Government’s mandatory WELS testing. Phoenix Tapware also holds an Australian Standards Watermark licence AS/N253718. So you can be confident about the quality of our products.

  • Where can I purchase Phoenix Tapware products?

    Phoenix products can be purchased through all leading bathroom and kitchen retailers throughout Australia. To locate your closest retailer, please refer to our stockist locator.

  • What warranty does Phoenix Tapware offer?

    Phoenix Tapware offers a comprehensive warranty, please refer to our warranty section here.

  • Can I order Phoenix products online?

    Unfortunately we do not sell direct to the general public, therefore we do not have an online ordering service. We have a range of product displays with leading bathroom retailers throughout Australia. Contact us via email: sales@phoenixtapware.com.au to locate your nearest bathroom retailer, or please refer to our stockist locator.

  • What is the difference between mixers and taps, is one better than the other?

     Mixer taps have become much more popular in recent years due to both their design and function. Mixer taps use a ceramic disc cartridge technology to mix and control the flow of water, as opposed to conventional tapware which uses a rubber valve system. Conventional three piece tapware can be fitted with ceramic discs although it is not always a standard inclusion, so whether you choose mixers or taps, it all comes down to your preference.

  • What water saving taps do you recommend?

    A majority of our basin mixer ranges have a high WELS rating of 5 and 6 stars. We recommend our Gloss, Argo and Vivid Slimline collections, for the highest water saving 6 star WELS rating. In addition both our Rush basin mixer, wall outlets and sets also carry a high 6 star WELS rating.

  • Do I have to use the same brand of tapware to match my existing taps?

    No. The only reason to choose the same brand would be from a design perspective, it can create a look that’s visually consistent. From a plumbing perspective the shower and taps do not need to be from the same range. For example, if you wanted to change your shower head to a water saver shower, but didn’t want to change your existing taps, this would not be a problem.

  • I prefer to have a drenching shower. Is it still possible to buy a shower rose that has a lot of water or are all showers water savers?

    Most showers are water savers. You can now make a conscious buying decision based on the WELS star rating, the higher the star rating, the more water you save. Now shower technology means that even the most frugal 4 star showers provide a great showering experience. You can review all approved ratings for tapware via the Government WELS website www.waterrating.gov.au

  • If I have a problem with a Phoenix product who do I contact?

    Please contact our after sales team on 03 9780 4200.

  • Can Phoenix taps be used with low and high water pressure?

    Yes, Phoenix taps can be used with both low and high water pressure if the pressure is no less than 150 kpa and no more than 500 kpa. Should the pressure exceed 500 kpa our products can still be used as long as an approved pressure limiting device is fitted.

  • Is it required by law to install WELS rated tapware in new homes?

    Yes, it is a requirement that any new tapware bought and installed by a licensed plumber must be WELS approved.

  • Do I need a registered plumber to install my tap?

    Yes. It is recommended that the plumber follows the installation instructions enclosed with the product, this sheet details essential information including: the maximum water pressure.

  • Do Phoenix sink mixers swivel?

    Yes, all Phoenix sink mixers swivel to suit single or double bowl sinks.

  • Do I need to use a shower mixer diverter with my twin shower set?

    No, all Phoenix Twin Showers have a diverter included to divert water for showering to either the overhead shower or the hand held shower.

  • I have just purchased a heated towel ladder; can this product be hard wired?

    Yes, all heated towel ladders are supplied for hard wire or power plug applications, it is essential you seek further advice from a licensed electrician if you wish to hard wire this product.

  • I have just purchased a heated towel ladder; can this product be installed upside down?

    Yes, however we recommend that this product be installed the right way up.

  • I have just purchased a towel rail; can this product be cut down to different lengths?

    Some do, some don't. Please call customer service to clarify if your selected range is suitable.

  • I have just purchased a wall mixer set, can I reverse this product?

    No, all wall mixer sets are designed for left hand spout, right hand mixer use only.

  • How do I clean my Phoenix tapware?

    We recommend you clean your tapware with only warm soap water and or a soft cloth. Microfiber polishing cloths are ideal; however, you can also use white vinegar and paper towel to polish your tap. Under no circumstances should you use any abrasives – i.e. Bleach, harsh chemicals, scouring powders or pads to clean this product. This may damage the tapware finish and void your warranty.

  • What do I do if I have high water pressure?

    Call a licensed plumber, there are a number of options your plumber can take to correct unequal pressure, like a pressure compensating valve.

  • What do I do if water is leaking from under my spout?

    You need to replace the O-rings on your breech. We supply these with all basin sets.

  • What do I do if I have already replaced my taps and they are still leaking?

    You MAY need to call a licensed plumber.

  • What do I do if I have reaplced the O-rings and it is still leaking?

    You MAY need to call a licensed plumber.

  • What do I do if my new flanges will not screw all the way down?

    Undo the tap body locknut above the basin. Gently push assembly down and re-tighten locknut beneath the basin, this does not apply to wall sets.

  • If my tap is dripping what should I do?

    There are many reasons why your tap may be leaking. Phoenix recommends that you should have your washers and seals swapped every 12 months; these can be purchased from your local plumbing supply store. If you have no plumbing experience, please seek help from a professional plumber.

  • Are there limitations on the tapware you can buy for high pressure water system?

    Yes, there are limitations. The standard pressure in Australian homes fluctuates between 150 kpa and 500 kpa, however some homes have water pressure as high as 1000kpa, this will depend on the area in which you live. Speak to your plumber to find out if your area has high water pressure or visit your nearest plumbing supply store to speak to one of the salespeople about what your best options will be. Alternatively you could speak to your local water authority, about your high water pressure.

  • I have a gravity feed hot water unit, can I use a Phoenix mixer and hand shower?

    No, all Phoenix mixers and hand showers require a minimum water pressure of 150 kpa in order to work efficiently. We recommend using jumper valve tapware only; please speak to our friendly customer service team for products best suited to your need.

  • Can Phoenix mixers and showers be used with instantaneous hot water systems (including solar)?

    Please check with the hot water manufacturer prior to installing your mixers or showers.