Categories
Problems After Installation
WHY IS MY TAP PRODUCING A WATER HAMMER SOUND?
This water hammer issue is not caused by the mixer or tapware, it is caused by a shock wave produced when water under pressure is turned off rapidly. For more information, please refer to our Water Hammer Fact Sheet for causes and steps in preventing water hammer.
WHAT DO I DO IF WATER IS LEAKING FROM UNDER MY SPOUT?
You need to replace the O-rings on your breech. We supply these with all basin sets.
WHAT DO I DO IF I HAVE REPLACED THE O-RINGS AND IT IS STILL LEAKING?
You MAY need to call a licensed plumber.
WHAT DO I DO IF MY NEW FLANGES WILL NOT SCREW ALL THE WAY DOWN?
Undo the tap body locknut above the basin. Gently push assembly down and re-tighten locknut beneath the basin, this does not apply to wall sets.
IF MY TAP IS DRIPPING WHAT SHOULD I DO?
There are many reasons why your tap may be leaking. Phoenix recommends that you should have your washers and seals swapped every 12 months; these can be purchased from your local plumbing supply store. If you have no plumbing experience, please seek help from a professional plumber.
WHAT DO I DO IF I HAVE ALREADY REPLACED MY TAPS AND THEY ARE STILL LEAKING?
You MAY need to call a licensed plumber.
IF I HAVE A PROBLEM WITH A PHOENIX PRODUCT WHO DO I CONTACT?
To make a warranty claim, please fill in our online warranty claims form here and our after sales team will be able to assist you. Note: All Warranty Claims need to be made via our Online Form. The team can be contacted on +61 3 9780 4242 or [email protected].