Our collections are designed in Australia by our award-winning design team, who share a collective 100 years of experience in the industry. Having an inhouse design team means we’re able to closely manage the quality, performance and overall aesthetic appeal of each and every product, responding quickly to market demand.

We are determined to create products of high quality, longevity and durability. We take the utmost care and precision to ensure all factors are considered before taking a product to market. We believe our substantial warranty program is a testament to this.

Our highly trained and friendly Customer Service Team allow our customers to make informed decisions with confidence and peace of mind. Phoenix’s sales staff and agents cover all metro and country areas of Australia and we pride ourselves on the service they and our customer service centre provide.

We are proud to announce that our design team have been awarded 4 iF Product Design Awards, 3 Red Dot Awards and 2 Good Design Awards for work done with Phoenix over the last 3 years. These awards recognize our relentless drive for innovation, high quality products and impeccable design.

We have been trading in the tapware industry for over 25 years. We put these years of knowledge and experience into the development of each Phoenix product to ensure we maintain the trust and loyalty we have gained from our customers since 1989.

Phoenix products are certified to meet Watermark regulations, confirming our products comply with the plumbing code of Australia and the relevant standards. A large range of our products have also been awarded a 6 Star WELS rating for water efficiency, helping every household with both water conservation and utility bills.