WELS stands for ‘Water Efficiency Labelling and Standards’. It is an Australian government initiative which enforces mandatory labelling for all tapware and shower products sold in Australia, to indicate their water efficiency. The higher the WELS star rating on a product, the more water efficient the product is. Please refer to http://www.waterrating.gov.au or phone 1800 803 772.

Yes, all Phoenix tapware and shower products meet stringent Australian Standards and comply with the Australian Government’s mandatory WELS testing. Phoenix Tapware also holds an Australian Standards Watermark licence AS/N253718. So you can be confident about the quality of our products.

Yes, it is a requirement that any new tapware bought and installed by a licensed plumber must be WELS approved.